Terms of service

Terms of Service for VERVEIL Official

Last Updated: 8th June, 2025

IMPORTANT NOTICE: THIS DOCUMENT IS A LEGALLY BINDING CONTRACT. PLEASE READ IT IN ITS ENTIRETY BEFORE USING OUR SERVICES. SECTION 18 CONTAINS A MANDATORY ARBITRATION CLAUSE, A CLASS ACTION WAIVER, AND A LIMITATION ON THE TIME TO FILE CLAIMS, ALL OF WHICH SUBSTANTIALLY AFFECT YOUR LEGAL RIGHTS. BY ACCESSING THE SITE OR MAKING A PURCHASE, YOU IRREVOCABLY AGREE TO THESE TERMS.

PREAMBLE: ACCEPTANCE OF THE AGREEMENT

Welcome to VERVEIL Official. This website, located at the domain verveil-official.com (the "Site"), is owned and operated by VERVEIL Official ("VERVEIL" or "VERVEIL Official," "we," "us," "our").

These Terms of Service, together with our Privacy Policy and our Returns, Refunds & Exchange Policy, which are explicitly incorporated herein by reference (collectively, this "Agreement"), constitute a comprehensive, legally binding contract between you, the individual or entity accessing, browsing, or making a purchase through the Site ("you," "the user," "the customer"), and VERVEIL Official. This Agreement governs your access to and use of the Site, including all content, features, functionalities, and the purchase of any products or services offered (collectively, the "Service").

By accessing, browsing, using any part of the Site, creating an account, or completing a purchase, you affirmatively acknowledge, represent, and warrant that: (a) you have read this entire Agreement with care and diligence; (b) you fully understand its terms, conditions, and implications; and (c) you unconditionally agree to be legally bound by every provision of this Agreement.

You further acknowledge and agree that your use of the Site, or your affirmative action of clicking "I Agree," "Purchase," or similar buttons or links, constitutes your electronic signature, which has the same legal force and effect as a handwritten signature. You agree not to contest the validity or enforceability of this Agreement because it was electronically transmitted or authorized.

If you do not agree to all terms and conditions of this Agreement without modification, you are expressly prohibited from accessing the Site, using the Service, or making any purchases, and you must discontinue use immediately.

SECTION 1 - DEFINITIONS

  • 1.1. "Agreement" refers to these Terms of Service, the Privacy Policy, and the Returns, Refunds & Exchange Policy, collectively.

  • 1.2. "Content" means all text, graphics, images, video, audio, software, data compilations, and any other form of information that appears on or forms part of this Site.

  • 1.3. "Our Intellectual Property" refers to the VERVEIL Official name, logos, trademarks, service marks, custom graphics, proprietary text, site architecture, and the overall trade dress ("look and feel") of the Site.

  • 1.4. "Service" refers to the collective offering provided by VERVEIL Official, including access to the Site, its features, and the ability to purchase products.

  • 1.5. "Third-Party Content" refers to any content on the Site not created by VERVEIL Official, including but not limited to product photographs, videos, and descriptions sourced from our network of suppliers and licensors.

  • 1.6. "User Submissions" means any content submitted to us by a User, including product reviews, comments, testimonials, or other materials.

SECTION 2 - USER ELIGIBILITY AND OBLIGATIONS

  • 2.1. Age of Majority. By using this Site, you represent, warrant, and covenant that you are at least the age of majority in your state, province, or country of residence. If you are using the Site on behalf of a minor, you affirm that you are the legal parent or guardian, consent to the minor’s use under your direct supervision, and agree to be fully bound by this Agreement on their behalf.

  • 2.2. Compliance with Laws. You agree to use the Service in strict compliance with all applicable local, state, national, and international laws, rules, and regulations, including all laws regarding online conduct, intellectual property, and import/export compliance.

  • 2.3. Account Security. If you create an account, you are solely responsible for maintaining the confidentiality of your credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use.

  • 2.4. Use on Behalf of an Organization. If you use the Service on behalf of a company or other entity ("Organization"), you represent and warrant that you: (a) are an authorized representative of that Organization; (b) have the authority to bind it to this Agreement; and (c) agree to be bound by this Agreement on its behalf.

SECTION 3 - GENERAL CONDITIONS & RIGHT TO REFUSE SERVICE

We reserve the absolute right to refuse service, terminate accounts, remove or edit content, and/or cancel orders in our sole and unfettered discretion, at any time, for any reason, without notice or liability. This right will be exercised particularly if we believe a customer's conduct violates applicable law, is harmful to our commercial interests, is fraudulent, or is in breach of this Agreement.

SECTION 4 - INTELLECTUAL PROPERTY RIGHTS

  • 4.1. Our Intellectual Property. The VERVEIL Official name, logo, custom graphics, proprietary text, branding, and the "look and feel" of the Site are the exclusive property of VERVEIL Official, protected by international intellectual property laws. Unauthorized use is strictly prohibited.

  • 4.2. User Submissions & License Grant. By submitting any User Submissions to us, you grant VERVEIL Official a perpetual, irrevocable, worldwide, royalty-free, fully-paid, non-exclusive, and sub-licensable license to use, copy, distribute, publicly display, modify, and exploit your User Submissions for any purpose, in any media, without compensation or attribution to you.

  • 4.3. Moral Rights Waiver. You hereby waive and agree never to assert any "moral rights" or rights of "droit moral" you may have in any of your User Submissions. We are under no obligation to use or display any User Submission.

  • 4.4. Third-Party Content & Product Imagery Disclaimer. YOU EXPLICITLY ACKNOWLEDGE THAT THE SITE DISPLAYS THIRD-PARTY CONTENT. This content is for illustrative purposes only. VERVEIL Official does not claim ownership and does not warrant its accuracy, originality, or non-infringing nature. All Third-Party Content is provided "AS IS." Your reliance upon it is entirely at your own risk.

  • 4.5. Copyright Infringement Notice Procedure (DMCA). If you believe your copyrighted work has been infringed upon, provide our Copyright Agent with a written notice containing: (1) identification of the copyrighted work; (2) identification of the infringing material and its URL; (3) your contact information; (4) a statement of good faith belief that the use is unauthorized; (5) a statement, under penalty of perjury, that you are the copyright owner or authorized agent; and (6) your physical or electronic signature.

  • 4.6. Limited License Grant to Users. We grant you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Site and its Content for your personal, non-commercial use only, strictly in accordance with this Agreement. All rights not expressly granted are reserved.

SECTION 5 - ACCURACY, RELIANCE ON INFORMATION & DISCLAIMERS

  • 5.1. General Disclaimer. We do not warrant that product descriptions, pricing, or other Content are always accurate, complete, or error-free. The Content is for general informational purposes only and should not be your sole basis for decision-making.

  • 5.2. Supremacy of this Agreement. The terms of this Agreement supersede any and all other information or representations from any source, including marketing materials, advertisements, or communications from customer service. In any conflict, this Agreement shall be the sole governing document.

  • 5.3. No Professional or Medical Advice. Information on the Site, including product descriptions, does not constitute medical, dermatological, or other professional advice. Consult a qualified professional for any health-related concerns.

  • 5.4. Hyper-Specific Product Appearance Disclaimer. You acknowledge that product appearance may vary due to your device's screen calibration, display settings, and ambient lighting. Product photographs are taken under professional studio lighting, which may alter the appearance of colors. For products made from natural materials, inherent variations in grain, pattern, and color are natural characteristics and not considered defects.

SECTION 6 - MODIFICATIONS TO SERVICE & PRICES

Product prices are subject to change without notice. We reserve the right to modify, suspend, or discontinue any aspect of the Service or any product at any time without notice or liability.

SECTION 7 - PRODUCTS, SERVICES & GIFTING

  • 7.1. Availability. Products are often available in limited quantities and subject to availability from our international partners.

  • 7.2. Customer Responsibility (Sizing & Materials). It is your sole and absolute responsibility to: (a) carefully review and compare your measurements with the provided size charts and (b) assess listed materials for potential skin sensitivities or allergies before purchasing. We are not liable for fit issues if measurements correspond to the chart, nor for skin reactions to correctly advertised materials.

  • 7.3. No Gift Services Guarantee. Due to our international fulfillment model and customs requirements for commercial invoices, we are unable to offer any form of gift services. This includes, but is not limited to, gift wrapping, personalized notes, or the omission of pricing from shipping documentation.

SECTION 8 - ORDERING, BILLING & FINANCIAL TERMS

  • 8.1. Order Acceptance. An order confirmation email is an acknowledgement of receipt, not a final acceptance. We reserve the right to accept, decline, or modify any order.

  • 8.2. Finality of Sale Upon Dispatch. An order is considered a "Final Sale" and your offer to purchase is accepted by us at the moment a shipping confirmation email is dispatched for any item within that order. From that point, the transaction is non-revocable, except as expressly provided in our Returns Policy.

  • 8.3. Order Cancellations & Modifications. Due to our automated fulfillment, modifications or cancellations are exceptionally difficult. You must contact us at assist@verveil-official.com with the subject "URGENT: Order Modification Request" within one (1) hour of purchase. We cannot guarantee any request will be successful.

  • 8.4. Pricing Error Protocol. In the event a product is listed at an incorrect price due to error, we reserve the right to refuse or cancel any orders for that product. If your payment method has been charged and your order is canceled, we will immediately issue a credit to your original payment method.

  • 8.5. Payment Authorization. By providing a payment method, you represent and warrant that you are its authorized user and you authorize us (and our payment processors) to charge the full transaction amount.

  • 8.6. Fraudulent Orders. We reserve the right to take all legally available actions to prevent and prosecute fraudulent activity, including reporting suspicious orders to law enforcement and payment processors.

  • 8.7. Currency Conversion & Final Charge. While prices may be displayed in your local currency for convenience, all transactions are ultimately processed in [Insert Your Base Currency, e.g., United States Dollars (USD)]. The final amount charged may vary slightly due to conversion rates and fees applied by your bank. We are not responsible for such discrepancies.

  • 8.8. Promotional Codes & Discounts. All promotional codes are subject to the specific terms of the promotion. Unless stated otherwise, codes are for one-time use, cannot be combined with other offers, are not transferable, and are not redeemable for cash.

SECTION 9 - SHIPPING & DELIVERY

  • 9.1. International Fulfillment & Multiple Shipments. Your order may ship in separate packages from different international locations.

  • 9.2. Processing vs. Shipping Time. Processing (2-5 Business Days) is the packing time. Shipping (5-20 Business Days) is the estimated transit time. These are not guarantees.

  • 9.3. Absolute Customer Responsibility for Address Accuracy. You are solely and absolutely responsible for providing a complete, accurate, and current shipping address. Any loss, delay, or additional costs incurred as a result of an incorrect address are your sole responsibility.

  • 9.4. Tracking. You are responsible for monitoring tracking. It is normal for international tracking to show gaps while a package is clearing customs.

  • 9.5. Delivery Issues. You are responsible for coordinating with local carriers for re-delivery or pickup. If a package is marked "Delivered" but not received, you must first investigate with neighbors and the local carrier before contacting us.

  • 9.6. Risk of Loss. All items purchased are made pursuant to a shipment contract. The risk of loss and title for such items pass to you upon our (or our fulfillment partner's) delivery of the package to the designated shipping carrier.

  • 9.7. Shipping Carrier as Independent Entity. Once a package is with the shipping carrier, the carrier is an independent entity. We are not liable for any errors, delays, negligence, or failures on the part of the carrier.

SECTION 10 - CUSTOMS, DUTIES & TAXES

  • 10.1. Importer of Record. By purchasing, you are the Importer of Record.

  • 10.2. Customer's Sole Responsibility. You are solely and fully responsible for all customs duties, import fees, VAT, and any other taxes or tariffs levied by your country. These charges are NOT included in the product price or our shipping fee.

  • 10.3. Refusal to Pay Fees. Refusal to pay these fees will result in the package being abandoned or returned. In either scenario, you forfeit your right to a full refund. Any refund considered will be net of all costs we incur. If costs exceed the merchandise value, no refund is possible.

SECTION 11 - RETURNS, REFUNDS, & EXCHANGES

Our comprehensive Returns, Refunds & Exchange Policy is incorporated by reference. All requests must be authorized by contacting assist@verveil-official.com.

  • 11.1. Deadlines. Damaged/Incorrect items must be reported within 7 days of delivery. "Change of Mind" returns must be requested within 14 days.

  • 11.2. "Change of Mind" Conditions. You are responsible for all return shipping costs to our designated international facility. Original shipping fees are non-refundable.

  • 11.3. Condition of Return. All returned items must be in pristine, unworn, unwashed, and resalable condition with all original tags. Items showing any signs of wear, odor, or stains will be rejected, and no refund will be issued.

  • 11.4. Final Sale Items. Earrings, intimate apparel (with broken hygiene seals), and items marked "Final Sale" cannot be returned.

  • 11.5. Form of Refund. All refunds will be issued to the original form of payment.

  • 11.6. Right to Refuse Refund for Damaged Returns. We reserve the absolute right to refuse a refund for any returned item that we determine was damaged by the customer after receipt.

SECTION 12 - THIRD-PARTY LINKS & TOOLS

Our Service may contain links to third-party websites or provide access to third-party tools. We do not endorse and are not responsible for the content, products, or practices of any third party. Your use of third-party links and tools is entirely at your own risk.

SECTION 13 - PROHIBITED USES

You are strictly prohibited from using the Site or its Content: (a) for any unlawful purpose; (b) to infringe upon intellectual property rights; (c) to harass, abuse, or discriminate; (d) to submit false information; (e) to upload malicious code; or (f) to interfere with the security features of the Service.

SECTION 14 - DISCLAIMER OF WARRANTIES

THE SERVICE AND ALL PRODUCTS ARE PROVIDED 'AS IS' AND 'AS AVAILABLE'. TO THE FULLEST EXTENT PERMITTED BY LAW, VERVEIL OFFICIAL EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

SECTION 15 - LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO CASE SHALL VERVEIL OFFICIAL, OUR DIRECTORS, EMPLOYEES, OR SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND. YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE YOUR USE OF THE SERVICE. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SINGLE PRODUCT GIVING RISE TO THE CLAIM.

SECTION 16 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless VERVEIL Official and all related parties from any and all claims, liabilities, damages, and costs (including reasonable attorneys’ fees) arising from your breach of this Agreement or your violation of any law or the rights of a third party.

SECTION 17 - GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, without regard to its conflict of law principles.

SECTION 18 - DISPUTE RESOLUTION: MANDATORY BINDING ARBITRATION

  • 18.1. Informal Negotiation. You agree to first attempt to negotiate any dispute informally for at least thirty (30) days before initiating arbitration by sending written notice to assist@verveil-official.com (Subject: "Legal Notice: Dispute").

  • 18.2. Binding Arbitration. If informal negotiations fail, any dispute shall be resolved exclusively by final and binding arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under the HKIAC Administered Arbitration Rules. The seat of arbitration shall be Hong Kong.

  • 18.3. CLASS ACTION WAIVER. YOU AND VERVEIL OFFICIAL AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

  • 18.4. Limitation on Time to File Claims. ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICE MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES; OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.

  • 18.5. Doctrine of Laches. In addition to the one-year limitation, any claim may be barred by the equitable doctrine of laches if you have unreasonably delayed in bringing the claim and such delay has caused prejudice to VERVEIL Official.

SECTION 19 - MISCELLANEOUS PROVISIONS

  • 19.1. Severability. If any provision of this Agreement is determined to be unenforceable, it shall be severed, but the remaining provisions will remain in full force and effect.

  • 19.2. Entire Agreement. This Agreement constitutes the entire agreement and understanding between you and us, superseding all prior agreements.

  • 19.3. No Waiver. Our failure to exercise or enforce any right shall not constitute a waiver of such right.

  • 19.4. Force Majeure. We shall not be liable for any delay or failure in performance resulting from causes beyond our reasonable control.

  • 19.5. Changes to Terms. We reserve the right to update this Agreement by posting changes to our Site. Your continued use constitutes acceptance of those changes.

  • 19.6. Assignment. You may not assign your rights or obligations hereunder without our prior written consent. We may assign our rights and obligations without restriction.

  • 19.7. Interpretation. Section headings are for convenience only and shall not affect the interpretation of this Agreement.

  • 19.8. No Agency. Nothing herein shall be construed as creating any agency, partnership, or joint enterprise between the parties.

  • 19.9. Record of Communications. You acknowledge and agree that we may monitor and maintain records of any and all communications with you for quality control, security, and dispute resolution.

  • 19.10. Site Availability & Downtime. We do not guarantee that the Site will be available at all times, be uninterrupted, or be free from errors. We reserve the right to interrupt the Service for maintenance or any other reason without notice or liability.

SECTION 20 - CONTACT INFORMATION

  • For General Inquiries & Customer Support: assist@verveil-official.com

  • For Legal, Copyright, and Dispute Notices: house@verveil.com (with the appropriate subject line, e.g., "Copyright Infringement Claim," "Legal Notice: Dispute")